Client Support Services

Engagement Communities is THE answer to involving your clients in all aspects of their care plan

Providing services to clients or patients should include offering them the opportunity to participate in their own goal planning. Providing a secure community via which to share communications, access education and receive supportive engagement with your organization and each other is a critical component of best practice case management.

Affordable, completely customizable and user-friendly for your clients. See for yourself by booking a live demo today.

Your clients set goals, find resources, build community and receive updates, all in one, secure place.

Providing services to clients or patients often includes offering those program recipient individuals or families the opportunity to share communications, access education and receive supportive engagement with your organization and each other.

Engagement Communities provides a very affordable, secure, password protected, one-stop community building hub to take your services and support that critical next step in client empowerment and resource access.

Words From A Satisfied Client


The RIVET Engagement Community from MissionBox has been so amazing. It has allowed me to share information & events directly with my intended audience, those with learning differences and their families. Our families want to connect with other folks sharing the same questions and challenges and have a safe place to share stories, pool resources and receive support. I am not a very technical person, but the software is very simple and user friendly — even for me!
Rachel Bullock, Founder & Executive Director RIVET
Rachel Bullock
Founder & Executive Director RIVET

Client Service Support Software

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Goal Planning

Customize how-tos, templates and video instruction on empowering clients to participate in goal planning
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Resources

Customize resource lists that fit your service population’s needs
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Community

Mitigate the isolation that your clients feel in struggling with complex social issues
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Updates

Ensure your clients receive the latest and great helpful info and news related to their area of service focus

Goal Planning

Empowering client participation in case planning and goal planning, from intake to post-discharge, used to be time-consuming and challenging for service providers. Instructions, templates and other aids make it easy for clients to engage in their own service process and to share those goals with you and your organization, along the entire continuum of care.

Goal Planning Screenshot

Resources

You can include customized resource content that is tagged for ease of access or you can link your existing resource database or 211 within your client’s Engagement Communities. Survey tools ask for feedback on resource responsiveness.

Resources Screenshot

Community

With public social media channels becoming increasingly unsafe and data-mined, Engagement Communities safe and secure community building tools, such as shared conversations/forums, introductions and connections are the right choice for your client’s and their right to privacy, while lessening segregation and loneliness.

Forum Screenshot

Updates

Ensure your service recipients have timely, pertinent and appropriate updates, news, information and alerts on issues that matter, whether from your organization or the wider world of issue-focused materials and content.

Recently Added Screenshot

Engagement Communities Features

Creating major donor engagement is "where it’s at" in terms of effective retention strategies. MissionBox Engagement Communities provides one secure, branded online center to access all of the great features below. Best of all, all tools are accessed via a unique username and password in a guaranteed private, managed environment, available through any device, both desktop and mobile.

Communication

  • Invitations
  • Social Media Sharing
  • Interactive Forums/ Q&A
  • Shared Videos
  • Simple Surveys
  • Budgets
  • Electronic Document Storage and Retrieval
  • Supports Multiple Languages

Collaboration

  • Event Scheduling
  • Shared Documents
  • Document Co-Editing
  • User Feedback
  • Approvals
  • Evaluations
  • Unlimited Users

Education

  • Operations and Mission
  • Delivery Training
  • News and other articles
  • Onboarding
  • Reports
  • Reviews
  • Financial Statements
  • How-Tos/ Templates

Inspiration

  • Case Studies
  • Success Stories
  • Outcomes/ Performance
  • Reports
  • Personal and Colleague Connections
  • Photo & Video Galleries
  • Announcements/ Introductions

Join the Nonprofit Engagement Revolution. Book Your Live Demo Today!

Additional Benefits of Engagement Communities

MissionBox Engagement Communities replaces 13 different online communication, education and inspiration tools - all in a customizable and confidential environment.

  • Optimizes document management
  • Guarantees privacy for ALL individuals and groups
  • Built for nonprofits by nonprofit experts
  • Customer Success Support always available
  • Replaces multiple communications and collaboration tools
  • Saves an average of 1.5 work days, per week, that can be redirected to mission delivery
  • Provides unlimited user seats and unlimited cloud storage
  • Offers targeted access to over 1,000 missionbox.com nonprofit education and training videos
  • Mobile device and tablet enabled

A Message From Our CEO

Goal planning is a key part of the overall care plan in which the client's own values, beliefs and aspirations are recognized and valued, and form the central focus of outcome achievement. If goal planning is to be effective, the client needs to develop goals that are important to him/her, and that s/he feels are achievable within his/her own timeframe.
Kathryn Engelhardt-Cronk, CEO of MissionBox
Kathryn Engelhardt-Cronk,
CEO of MissionBox