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Helping to provide access to mental health services for underserved populations

Family Service of Roanoke Valley operates as a private 501(c)(3) and has been serving the Roanoke Valley for 116 years. Thanks to the support of grantors, private foundations, corporate support, individual donors, public funders, contracted services and program service fees, more than 2,350 individuals and families access mental health services each year and address the emotional health issues holding them back from fully enjoying life.

The purpose of Family Service is to increase access to mental health services for traditionally underserved populations. These populations include children, families and individuals of all ages that need assistance for emotional health concerns, which when left untreated, could potentially lead to crisis. Roanoke Valley community members identify access to mental health services as a top concern for overall health and wellness. According to the 2015 Community Health Needs Assessment, barriers to mental health care include: lack of access to non-emergency mental health services (40 percent), fear/stigma (30 percent) and long waits for mental health services (30 percent)

Those who seek help at Family Service work directly with professional counselors, case managers and support staff to set and achieve personal goals that strengthen their emotional and overall health. In 2016-17:

  • 1,080 people accessed outpatient counseling
    • 95 percent report having healthier relationships as a result of counseling
  • 330 older adults received in-home and/or outpatient counseling
    • 93 percent reported developing more effective methods of coping with problems
  • 115 youth accessed community-based counseling, including Day Treatment
    • 91 percent of youth involved in the PedalUp therapeutic, recreational program reported improvement in self-efficacy
  • 15 families received in-home or parent aide services to avoid crisis
    • 98 percent remained in their home setting (as opposed to residential treatment, foster care or juvenile detention facilities)
  • 550 youth accessed positive youth development programs in their school or after school setting, gaining positive adult role models, health decision-making skills, leadership experience and service learning
  • 70 incapacitated persons received guardianship services
  • 195 persons with severe mental illness, substance abuse/misuse disorders (or co-occurring mental illness and substance abuse) received personal affairs management services

All members of the community are able to access services, with emphasis on underserved/un-served populations with identified access to service issues including those with limited English proficiency, victims of crime, uninsured, underinsured, children and the elderly.

To continue to heal invisible wounds and address the need for increased access to mental health services, Family Service depends on the leadership of its 24-member board of directors, led by board chair Thomas Bass. The agency’s 40+ full and part-time staff members are dedicated to living the agency’s values: professional and ethical behavior; consistent, purposeful communication to promote engagement; creativity and innovation; quality in our program services and our interactions with the community; diversity and cultural sensitivity; and being a part of a caring community.

Family Service is accredited by the Council on Accreditation (COA) and a member agency of the Alliance for Strong Families and Communities. Family Service has consistently received high marks for more than 30 years and has consistently met the rigorous COA national best practices standards.

Learn more about Family Service of Roanoke Valley.

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