Look to resolution for conflict between nonprofit boards and executive leadership
At many nonprofit organizations, conflict between the board of directors or trustees and the executive director or chief executive is all too common. Understand the organizational impact and steps toward resolution.
It is tempting to attribute strife between board members and the executive director to personality clashes. Most conflicts are more complex, however, resulting from a lack of information and different views of what information is important.
Consider these common complaints: board members feel they do not receive enough information, while the executive director feels the board is too involved in the details. Often these frustrations exist at the same time in the same organization. How can both be true?
Perhaps it is a case of sharing the wrong information with the board. If board meetings are made up of reports about day-to-day management details, for example, it is no surprise that the board starts to focus on these matters. The solution might be to focus instead on big-picture issues, such as vision, strategy and policy.
Other common causes of conflict:
- Board members are unclear about the difference between governance and management
- Executive leaders are unclear about the board's role
- No mechanism is in place for evaluating performance of either the board or the executive director
A nonprofit's effectiveness can be hampered when the board and executive director step on each other's toes. When the conflict escalates and becomes apparent to the staff—such as when the executive director airs his or her frustration with the board—the staff may lose respect for the entire leadership team. Worse yet, a nonprofit that appears to be unprofessional and unorganized is a turn-off for donors.
Other consequences may include:
- Wear and tear on staff and volunteer morale
- Hesitancy by staff and board members to raise critical issues that require collaborative action
- Departure of board members who prefer to give their time to nonprofits with more effective leadership teams
- Departure of key staff due to frustrations with leadership
- Loss of donations due to concern that contributions won't be used wisely
Resolution through self-assessment
If board members are unclear about where their authority begins and ends, review oversight responsibilities and ensure that mechanisms are in place to engage members in fulfilling this role.
One way to clarify expectations and highlight whether they are being met is an honest board self-assessment. It can be as simple as a questionnaire that asks board members to rate themselves on how well they are fulfilling their governing functions. The board chair and the executive director then lead a discussion about what is going well and where there are opportunities for improvement.
If the situation is too fraught for the executive director to facilitate a board self-assessment, it may be best to bring in a consultant to lead the board through the self-assessment and subsequent creation of an action plan.
Governance Matters: Executive director conflict
Nonprofit Risk Management Center: Let's work together: The sweet sounds of a board-CEO partnership by Melanie Lockwood Herman and Erin Gloeckner
Dalhousie University: Managing conflict: A guide for volunteer boards by E. Grant MacDonald
WidgetMakr: Top 3 ways to turn off donors by Jack Simms (2012)