The Covid emergency forced many of us into online service delivery. And whilst the impact of Covid is receding, online service delivery and engagement is here to stay, not least because it can reach those who we couldn’t otherwise reach, often the most marginalised, and it offers a way to scale support at low cost, in the face of the increasing need and lack of funding. But we’re working within the constraint of using systems that were never built for this purpose and delivering online services safely and well and in a way that engages your beneficiaries, needs a system you can trust, that is low cost and workload, and can be adapted to meet your requirements. Better still, one that enables you to deliver more impact, by involving your beneficiaries in all aspects of their care planning, support building, goals development and outcomes success, remotely. Moreover, reaching more people, particularly the most disadvantaged, delivering greater impact and in a more cost effective way is what your funders will want to hear.
Digital technology tools are becoming a "must have"
With today's latest technology, you can remotely serve your clients and increase you impact,success, positive outcomes and funding alternatives.
Your charity can expand capacity and reach and involve recipients in all aspects of their care planning, support building, goals development and outcomes success, remotely.
When choosing technology to digitally expand your service capacity and reach, look for tools that allow for these important service components.
Plus, serving more individuals will provide you with more options for additional funding, whether government, foundation or donor funding. Your story of increasing your service reach and capacity can make a difference when it comes to the future financial stability of your charity.
Tool Sets That Truly Engage Your Clients and/or Their Caregivers
Make sure that you can post photos, videos, brand the product's platforms (or hubs) with your colors and logos, etc. Make it a place service recipients want to come to because it is beautiful, exciting and interactive. Ensure your platform is not just another place to display another boring brochure or newsletter.
Support Interactive Goal Setting
Empowering client participation in case and goal planning, from intake to post-discharge, used to be time-consuming and challenging for service providers.
Password protected, interactive communication, collaboration and connection online education, videos, instructions, forms, videos, goal planning templates and other aids make it easy for clients to remotely engage in their own service process and to share their goals with you and your organization, along the entire continuum of care.
Build a Safe Support Community
With public social media channels becoming increasingly unsafe and data-mined, only choose technology that offers safe and secure community-building tools, such as shared conversations/forums, private chats, introductions and connections. Password protected communications are the right choice for your clients and their right to privacy, while lessening segregation and loneliness. Facebook and Twitter private groups are not private - these groups are frequently hacked and the data is routinely mined. This problem is so pervasive that there are countries, such as the UK, that have banned to use of such platforms for service provider organizations.
Easily Provide Information and Updates
Ensure your service recipients have timely, pertinent and appropriate updates, surveys, news, information and alerts on issues that matter, whether from your organization or the wider world of issue-focused materials and content.
Content publishing tools, invites, scheduling, posts, educational articles, etc. should be easy to create and post, so that service providers are not burdened with more work in providing info to clients.
Multiple language content publishing is also a very nice to have.
Continuously Provide Updated Resources
Ensure that you can quickly and easily include customized resource content that are tagged and searchable for ease of access or that can link your existing resource database or 211 within your client’s platform.
Access Analytics For User Insight
Ensure your platforms have a dashboard that provides you with user feedback , information on what documents were read, videos watched, tests taken, communities built, resources accessed, etc.This information will guide how and what content you provide to clients.
Ensure that the product you choose is NOT an "app" but is a mobile enabled platform.
The difference? An app is stored on the users phone, eating up precious storage and data transfer on more affordable cell phone plans. Apps are also incredibly expensive to maintain. Mobile enabled means that the user uses a password to access the platforms web server, from any device or location.
Create a One-Stop Solution
Create a One-Stop Solution for Your Staff, Volunteers and Clients. This means your product must enable seamless access additional third-party software for secure, password-protected, one-stop communication, collaboration and engagement virtual platforms or hubs.
Check out Engagement Communities, THE password-protected, one-stop communication, collaboration and engagement virtual hub