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Address challenges with a strong leadership skill set

Hundreds of articles have probably been published about the skills and abilities nonprofit CEOs need to meet the challenges of the nonprofit environment, including reduced funding, increased use of technology and increased responsibilities for fundraising.

Similarly, nonprofit board chairs have been encountering escalating challenges to recruit able board personnel. Current chairs must develop a more active partnership with the CEO in fundraising and lead the board in making difficult financial, technology and other strategy decisions.

To address these challenges, following are the attributes that I think a nonprofit board chair should have to be productive, within the confines of being a volunteer (part-time) chairperson.

Great communication skills

Current issues can be so pressing that chairs will need to be the types of people who don't limit their board communications to regular meetings. Those who head the board must be in positions to return phone calls or other communications promptly and proactively seek the counsel of directors as needs arise. As a communicator, the chair should listen intently as well as provide outward-bound communications.

Understands importance of external stakeholders

Traditionally chairs have not had much contact with external stakeholders. This is rapidly changing as funders want more assurance about board involvement in the grants they award; those providing gifts want more assurance that the intent of the donor is being clearly recognized. The chair understands that an organization's modern stakeholders range broadly from vendors to staff/management to donors. He or she understands that the nonprofit board represents the interests of a community, profession or trade association.

Manages board as an organization

The chair makes certain that all directors understand their roles, including oversight of compliant financial and legal processes and participation in civil meeting discussions. He or she is able to abort any board attempts at micromanaging the executive group or staff. Board decisions should be viewed as being democratically developed, even when there is not unanimous agreement.

Positive relationship with the CEO

Mutual respect between the two is the hallmark of the relationship. Differences are settled without rancor, understanding that each role has boundaries — the board has the final word on policy and strategy while, at the same time, the CEO has final authority on operational decisions.

Acquainted with technology basics

Since the use of technology is pervasive, the chair should be able to intelligently lead the board discussions on major technology issues. These currently include the use of the internet, use of cloud computing and social media. Discussions can range from purchasing technical hardware and software to questions of privacy protection.

Strategy and policy development

The chair has major responsibility to see that strategy and policy topics are placed on the agendas and, where approved, are implemented on a timely basis. Topics can range from pension reform to whether or not an organization should have an acquisition/merger strategy.

The challenges facing nonprofits, their CEOs and board chairs have escalated and will likely continue to escalate. The managerial requirements for nonprofit CEOs have risen. But it has not been the same for the board chairs. Although a part-time position, nonprofit boards and their stakeholders should realize that they need to elect people with leadership know-how. They are not necessarily the people who make the largest financial donations. The two can be the same, but nomination committees must be certain that whoever is chosen to preside as board chair has the requisite skills to do so.



MissionBox editorial content is offered as guidance only, and is not meant, nor should it be construed as, a replacement for certified, professional expertise.




Nonprofit author, consultant, board chair and volunteer director