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Introduction to Engagement Communities

Engagement Communities are a toolset inside of MissionBox, stepping in to provide a solution to keeping growing groups engaged. Engagement Communities may serve staff, board members, volunteers, etc. With a user-friendly interface and total configurability, you can share information with key stakeholders easily and uniquely.

Organization Profile

Organization profiles are required to have an Engagement Community. They are searchable by other organizations and even users without MissionBox accounts. Your Organization Profile is an opportunity to share your mission statement, contact and background information with others.

An Organization may have one or many communities underneath it. For example, each community may represent a different branch or location.

From the Organization Profile, you can click on Communities to see all communities linked to the organization.

For information about registering your Organization Profile, click here.

Community Profile

The Community Profile is the top-level page of your Engagement Community. A MissionBox User account and Organization profile are required to have an Engagement Community, and the Engagement Community is connected to your Organization profile when it is created.

For information about customizing your Community Profile, click here.

Groups

Within your community, you may have an unlimited number of groups. Each group has a specific purpose and ideal audience. You may have one group for donors, staff, volunteers, etc.

Group Features

Articles: Articles are the best way to share information longer than a sentence or two with a group. Articles can contain text, images, videos, tables, and links to websites or files. They are the building blocks for communication within groups and communities. An article can capture a memo, tip sheet, strategic plan, compelling story, training video, manual or any other type of organization communique. They can even reference other articles if there is related information you want the readers to be aware of.
Events: Events allow users to communicate upcoming happenings with their group. Board meetings, staff meetings, volunteer meetups, fundraisers, etc. can all be shared easily through this tool. Users have the option to share general or specific information about an event, activate an RSVP option, or connect the event to an affiliated organization. Events keep your members engaged and can help administrators organize their efforts.
Forum: Questions are a great way to engage the members of your group. They can be used by administrators to reach all group members quickly. They can also be used by members to pose questions to their cohort. The Forum tab of your group collects all questions asked. With easy-to-use filters, questions can be narrowed down by Status, Type, Asker, and whether it has been answered. Questions are also connected to their Asker, making it easy for users to see all that they’ve asked.
Posts: Posts brings to MissionBox the ability to add messages directly and at any time to the group layout page. Posts are saved and searchable, allowing users to add custom messages, upload one or more images, embed video links, add comments, "like' each other's posts, tag other members and custom tags.
Resources: Resources allow users the ability to create a resource record for businesses, organizations, and websites. These records may contain contact and location details, a description, images and comments related to the resource. Resources create easy access for stakeholders and group members to entities they are commonly referred to for assistance, guidance, and support.

Group Landing Page

The Group Landing page is made up of various locations where you can add panels that will display different types of content such as events, articles, questions, links, videos, photos and downloadable docs, contacts and more. The various locations give admin the ability to place panels on different parts of the page and move panels around to achieve the desired look and feel.

For more information about how to Edit the Group Landing Page, click here.

Searching All MissionBox

Searching MissionBox is always accessible when on missionbox.com, regardless of what page you may be on. Users, both registered and anonymous, may search for organizations, communities, or content.

To search MissionBox, hover over the magnifying glass icon on the top right corner of the screen, on the brown MissionBox ribbon. A list will appear with the different items you may search for.

On the MissionBox homepage, you may notice that there are two magnifying glass icons. Both function the same way, and either can be used for search. The only distinction is that the icon located beneath the ribbon requires clicking rather than hovering.

Click on the type of item you are looking for. Depending on your selection, the results may vary.

Search options include: ·

Articles: Only public articles and articles the user has access to will display
Events: Only public events and events the user has access to will display
Questions: Only public questions and questions the user has access to will display
Resources: Only public resources and resources the user has access to will display
Communities: All communities will display, regardless of user access
Organizations: All registered organizations will display, regardless of user access
Businesses: All registered businesses will display, regardless of user access

Searching for Content Within a Group or Community

You can also search for specific content within a group or community. On the group or community landing page, you can search for all members, articles, events, etc. To search for all articles within a group or community, for example, click Articles on the ribbon.

Filtering Search Results

Regardless of how you’ve reached a search page, the filtering system functions the same across the platform. Though specific selections will vary based on content and access, the functionality is consistent.

For example, you may filter by author when searching for articles. This is not an option when searching for Events. However, Events may be filtered by date, which is not an option when filtering for articles.

Sort By

You can sort search results by most recently published or by most popular by clicking into this field. These two options are consistent regardless of the content you are searching for. Events have a third option: to sort by start date.

Limit

You can choose how many items are returned on a single page. Most search pages default to either 20 or 50, though you can enter any number you wish in this field.

Title, Name or Question

By clicking into this field, a dropdown will appear. This dropdown will contain a list of all results available to view. This list will be reduced if additional filters are applied. Depending on the type of content you are searching for, this field may be called Title or Name. If you are searching Questions, this field is called Question.

Community

When searching all MissionBox content, using the magnifying glass icon, you have the option to filter content based on the owning Community. If you began your search from the community or group page, this field will already be auto-filled.

Group

If you began your search from the group page, this field will already be auto-filled. If you began your search from the community page, you may have the option to filter results based on the owning group.

Type

Types are tags that allow users to classify the type of content by purpose. By clicking into this field, a dropdown will appear. This dropdown will contain a list of all types available to view.

This is auto-filled if a user has navigated to a search page using a “See all” link located on the group landing page.

For more information about how to Edit the Group Landing Page, click here.

Collection

Collections are secondary, custom tags related to the subject matter of the content. By clicking into this field, a dropdown will appear. This dropdown will contain a list of all collections available to view.

This is auto-filled if a user has navigated to a search page using a “See all” link located on the group landing page.

For more information about how to Edit the Group Landing Page, click here.

Author, Asker, Host or Poster

By clicking into this field, a dropdown will appear. This dropdown will contain a list of all authors available to filter by. This option is only available if you are searching for articles. If you are searching for questions, you may filter by Asker. If you are searching for Events, you may filter by Host. If you are searching for posts, you may filter by Poster.

Visibility

Depending on a user’s access, they may be able to filter by visibility. Administrators, for example, can filter for private content. Users without appropriate access will not have this ability.

Affiliated Organization (Articles Only)

By clicking into this field, a dropdown will appear. This dropdown will contain a list of all affiliated organizations available to filter by.

Affiliated Business (Articles Only)

By clicking into this field, a dropdown will appear. This dropdown will contain a list of all affiliated businesses available to filter by.

Attending (Events Only)

When searching for Events, users can filter by their own personal RSVP.

Has Answer (Questions Only)

When searching for Questions, users can filter questions by whether they have been answered.

Location (Resources, Organizations, and Posts Only)

When searching for Resources Organizations or Posts, users can filter results by location. Users may enter a city, county, state, or country.

Service Region (Resources, Communities, and Organizations Only)

When searching for Resources, Communities or Organizations, users can filter results by service region. Users may enter a city, county, state, or country.

Operational Areas (Communities Only)

When searching for Communities, users can filter results by operational areas. By clicking into this field, a dropdown will appear. This dropdown will contain a list of all operational areas available to filter by.

Mission Focus (Communities Only)

When searching for Communities, users can filter results by mission focus. By clicking into this field, a dropdown will appear. This dropdown will contain a list of all mission focuses available to filter by.

Summary (Posts Only)

By clicking into this field, a dropdown will appear. This dropdown will contain a list of all post summaries available to filter by.

Moving from Group to Group

Moving from group to group in MissionBox is always accessible when on missionbox.com, regardless of what page you may be on.

To move from group to group, click on the person icon on the top left corner of the screen, on the brown MissionBox ribbon.

On the left, a navigation panel will appear. Each user's is unique, and only the groups that they have access to will appear here.

On the MissionBox homepage, you may notice that there are two person icons. Both will open the navigation panel.

Navigation Panel

The navigation panel is organized first by Community. If a user is a member of multiple communities, all will appear here, in order of date joined. Under each community will be all the Groups the user has access to.