Engagement Community Set Up Services
Engagement Communities can be set up and managed by any designated nonprofit administrator i.e., an individual with basic social media utilization skills. Nonetheless, MissionBox customer service experts are available to assist and provide guidance in all areas of the onboarding process.
Within 30 days after the purchase of the software, MissionBox will provide phone/web based Set Up assistance in all launch areas of the application, including:
Users and Permissions
Up to 5 Groups and Landing Pages
Templates where applicable and available
Training videos where applicable and available
Training on set up tools included in the application
Up to 5 specific articles/content development per group
Ongoing, each admin licensee has ad hoc (during business hours) telephone access for up to 10 calls month, without charge.
Set Up Timeline
Week 1: Project Kick-Off Meeting - 60 minutes - MissionBox Customer Success team meets with customer project leaders for introductions, review expectations, gather overview of project objects, identify groups for initial set up, establish delivery timeframe next steps.
Week 2: Group Planning - 90 minutes - MissionBox Customer Success team meets with customer project leaders to evaluate group planning materials completed by customer evaluate communication and information (initial and ongoing) needs for groups, group members, and access needs.
Week 3: Material Review - 90 minutes - MissionBox Customer Success team meets with customer project leaders/SMEs to review materials gathered by the customer using MissionBox guidelines in preparation for building groups content creation.