Engagement Communities Set Up Services and Timeline

Engagement Community Set Up Services

Engagement Communities can be set up and managed by any designated nonprofit administrator i.e., an individual with basic social media utilization skills. Nonetheless, MissionBox customer service experts are available to assist and provide guidance in all areas of the onboarding process.

Within 30 days after the purchase of the software, MissionBox will provide phone/web based Set Up assistance in all launch areas of the application, including:

• Homepage

• Users and Permissions

• Up to 5 Groups and Landing Pages

• Templates where applicable and available

• Training videos where applicable and available

• Training on set up tools included in the application

• Region development

• Up to 5 specific articles/content development per group

Ongoing, each admin licensee has ad hoc (during business hours) telephone access for up to 10 calls month, without charge.

Set Up Timeline

Week 1: Project Kick-Off Meeting - 60 minutes - MissionBox Customer Success team meets with ITT project leaders for introductions, review expectations, gather overview of project objects, identify groups for initial set up, establish delivery timeframe next steps.

Week 2: Group Planning - 90 minutes - MissionBox Customer Success team meets with ITT project leaders to evaluate group planning materials completed by ITT, evaluate communication and information (initial and ongoing) needs for groups, group members, and access needs.

Week 3: Material Review - 90 minutes - MissionBox Customer Success team meets with ITT project leaders/SMEs to review materials gathered by ITT using MissionBox guidelines in preparation for building groups content creation.

Week 4: Review of Group Content and Permissions - 90  minutes - MissionBox Customer Success team meets with ITT project leaders/SMEs to review content created for each group, how to invite and manage members, and the launch strategy for each group.